We spent over 7 thousand dollars, buying every warranty and coverage available for mine and my fiancee's engagement and wedding rings. Her engagment ring was sent away to be sized when they gave it back to us it looked like a grade 9 soldered it. There were pits in the joint and one diamond was even partly covered. They gave this to me while standing behind the hack of a sizing job. Then they justified it by saying that a ring loses integrity after being sized. I was given a new ring needless to say.
I just went and ask today a sales lady ( middle aged or maybe older) she's working side-by-side w/ younger lady.I asked if I could have my ring clean even though I purchased it from another location.She just gave me a "cold" nod. Didn't show much interest in me so I just left without saying thank you, I believed she doesnt deserved my acknowledgement neither since she was plainly rude the way she handled my inquiries. She works at a customer service business and if she's going to treat people the way she treats me then she doesn't belong there.Bragging aside, my husband purchased a $3,000 dollars set of ring for me and I needed it clean to make it more shiny again. I have a lifetime warranty for it. If this is the way shes going to treat me again then I will talk to the manager straight and hopefully I will be treated more humanly.
Spent a fair chunk of change at this place and felt that I made some good purchasesI was there today to get cleaning on items purchased there , which was part of theor deal at time of purchase Since I was only looking Looking for cleaning and not spending a bundle , I just got a totally negative response . I suppose they simply have too many customers . I will NEVER go there again
Fantastic people, friendly service. Will definitely be there again.
Friendly, chatty staff. Willing to help and listens. Good selection of jewelry of all kinds.
Michael Hill Cataraqui is a Canadian Jewelry Store based in Kingston, Ontario. Michael Hill Cataraqui is located at 945 Gardiners Rd, Kingston, ON K7M 7H4, Canada.
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