I had eyelash extensions done here two weeks ago. The first day I had them done they looked beautiful. Day by day more and more of the extensions were falling off without my actual lash attached, meaning that they were falling off because of the glue used and not because the natural lash was naturally coming out and shedding. Two weeks later I have one or two extension left on each eye. They look beautiful at first but are 100% not long lasting. I have had extensions done at other places in Ottawa and they have lasted around 3-4 weeks, sad to say I wont be back.
Going to Serenity for years and always had a great experience. However, with the business change I learned I was no longer able to use my gift card after September 30th. The few appointments I had before this date there was no verbal mention, nothing posted in the window, even the automated phone message failed to mention a Serenity Spa gift card would no longer be valid. Theres no effort to work with clients to allow them to use their gift cards. Will not be returning.
Myself and a guest were in for 6 hours each which was for services and a meal. The services ranged from very good to exceptional and I would recommend any of hairdressing, facials, body wraps, pedicures, and massage. The staff were all excellent. They were eager to please and friendly. The only place this fall short is if you're looking for a true Day Spa experience. We were given robes but they were practically see through and not warm at all. The slippers provided are hard plastic. The transition between services felt like we were going from appointment to appointment rather than being in a spa with the luxurious and pampering feel. I also would not recommend eating here. We ordered when we first got there because they cater the food. When we ask what the special was we were told there was none. Out of the 3 remaining items I ordered a soup and sandwich and when I sat down to eat received fruit and cheese being told they were out of everything. Being starving was not the most lovely feeling for the last 2 hours. I would highly recommend going back here as long as you know where the shortfalls are. One last quick comment, this is an old house and it is drafty so wear warm socks.
Arza gives the best facials...... hands down the best esthetician...... very professional I highly recommend her.
What a wonderful experience! I know this was a spa before, but this is not the same spa under new management...this is a whole new spa! I was able to speak with the owner for a moment and her vision for both the space and services promises to be nothing like it was before! Add to that a fabulous pedicure for only $30! I'll be back, and I'll be bringing all my friends.
Symphony Spa & Yoga is a Canadian Spa based in Kingston, Ontario. Symphony Spa & Yoga is located at 295 Brock St, Kingston, ON K7L 1S5, Canada.
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