Jason is friendly and professional. He explained what the issue was with my furnace and resolved it quickly. Next time I have any sort of HVAC issues I will call Pro All for sure.
I am very disappointed with the service from Pro All. I used to deal with Robbs which I was quite happy with but unfortunately they are now owned by Pro All. I called to book my yearly cleaning service for my furnace and was quoted $129 that included an hour of labour if any work needed to be done. I was informed I needed a new motor for my fan. The guy was here for 28 minutes, replaced the motor only, did not clean the furnace and charged me the $129 plus an additional hour of labour. When i questioned it he just said thats what he has to charge, with no real explanation. I was also charged an additional (over $400) for the motor. My furnace was 5 1/2 years old and I had registered online for the extended warranty (10 years) so it should have covered the part. I showed the guy the paperwork I had regarding my online registration, but since they didnt have a copy of it I was told too bad I had to pay for it. I will never use this company again and would definitely not recommend them to anyone.
Pro All is a Canadian Plumber based in Kingston, Ontario. Pro All is located at 775 Strand Blvd Unit 20029, Kingston, ON K7P 2T6, Canada.
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