AVOID THIS BUSINESS! I will be speaking with the CANEX at CFB Kibgston immediately and recommending they outsource to a different business. Had my military uniform dry cleaned and pressed. Asked for extra starch, shirts came back flimsy with no starch at all and with doubled creases. My tunic smells awful, as do those of my coworkers, all of which had no smell prior to being handed over to Hillary's. Worst dry cleaning I have ever experienced.
Took a shirt in. Got it home and it had blotches all over it. Plus very expensive and not upfront about the cost
Do not go here under any circumstances. I took a suit jacket and dress pants to be cleaned. Picked them up and took them home. Due to a busy life I didn't check them until the evening of a work function, while getting ready to go out the door, I attempted to put on my jacket, only to find that it was about 3 sizes too small, they had switched it with another customers. Took it back the next day and they were very evasive. Told me to leave the jacket and see if someone returned the other jacket. We called and went back several times. Asked to speak to the owner and were told the owner wasn't in. He was. This is almost 14 months later and no offer to reimburse or even an apology. They actually made it out like it was my fault... apparently it was, I trusted them to do their job.
Tried to use Hillary's yesterday for the 1st time but dealt with a very argumentative lady wearing a Team Canada jersey. I think she should save her attitude for the game and not the customers. Final straw was when she asked when I needed my clothing back, when I requested Thursday afternoon the latest and she gave me full attitude "well this IS Tuesday and we require 2 days"....yupp that would be 2 days.... decided to go back to my regular spot Carr's on Bath Rd only to find out they send their dry cleaning to Hillary's. I took the suits home and cleaned them myself. Dry cleaning is not a necessity...customer service is everything in today's economy.
My husband and I are crafters, and we take our finished cross-stitch pieces here to have them pressed and cleaned before we frame them. Hillary's has been great and all of our precious handiwork has come back clean and de-wrinkled!
Hillary's is a Canadian Laundry based in Kingston, Ontario. Hillary's is located at 2511 Princess St, Kingston, ON K7M 8J5, Canada.
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